Return and Refund Policy

Return Eligibility

Return eligibility depends on the product type, order status, product condition, and applicable return period.

To be eligible for a return, items should generally be unused, undamaged, and returned with the original packaging and accessories where applicable.

Certain items, including customized products, final sale items, clearance products, hygiene-sensitive products, or items damaged through customer use, may not qualify for return unless required by applicable laws.

How to Request a Return

Before sending any item back, please contact our customer support team:
service@clevarv.com

Please include your order number, the item you would like to return, relevant photos if needed, and the reason for your return request.

Returns sent without prior approval may experience delays or may not be accepted, as we need to confirm eligibility and provide the correct return instructions first.

Refund Review

Refunds are reviewed after the returned item has been received and inspected.

If your return is approved, the refund will be processed to the original payment method whenever possible.

Original shipping fees, return shipping costs, handling fees, payment processing fees, and other non-refundable charges may not be included in the refund where permitted.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing any components, please contact our support team as soon as possible:
service@clevarv.com

To help us review your request, please provide:
Order number
Photos of the product
Photos of the packaging
Shipping label information if available

Depending on the situation and available information, we may provide a replacement, refund, partial refund, or another appropriate solution.

Customer Support

For questions about returns, refunds, products, or orders, our support team is always available to assist you.

Email: service@clevarv.com